Garments that are still in their original, unopened packaging can be returned within 30 days of purchase. We will issue a refund for the full purchase price minus the original shipping fees to your credit card on file. Solidea Medical is not responsible for shipping costs.
Garments that have been opened and/or worn can be returned within 30 days of purchase. We will issue credit via an eGift Card for the full purchase price minus the original shipping fees. Solidea Medical is not responsible for shipping costs.
1. Write the RMA # on the outside of the package you are sending back to us.
2. Send package to: Solidea Medical, 1590 E Lincoln Hwy. Suite A, DeKalb, IL 60115.
3. The RMA # must be issued within 30 days of the delivered package date.
4. All returns must be received by Solidea Medical within 15 days of the RMA issued date.
5. Upon receipt to our warehouse, returns will be processed within 5 business days.
6. If a return is received by our warehouse without a RMA number, it will automatically be rejected and the sender will have the option to pay for the return shipping of garment(s).
Damaged or Defective Garments
We suggest you wear rubber gloves when putting on your garments. This will help avoid accidental tears, snags, runs or holes in the garment. Human error are not considered defects and will not qualify for return or store credit.
If the garments has a manufacturer’s defect, we ask that you first return the garment to us for inspection. Follow the instructions above for requesting a Return Merchandise Number (RMA). Once the garment has been inspected and determined to be defective, we will send a replacement garment.
Changes & Cancellations
Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed. Therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes, payment, shipping address and shipping method.
Accessories & Inventory Liquidation Items
Sales on accessories & inventory liqliquidationon items are final. No returns or exchanges will be accepted.
Refund Processing Time
Only garments that are still in their original, unopened packaging are eligible for refund. Please allow 5-7 business days for inspection and processing of your return. Upon approval, you will receive an credit memo email that details your refund amount. The refund will automatically post to your credit card.
Store Credit Processing Time
Please allow 5-7 business days for inspection and processing of your return. Upon approval, you will receive store credit via a gift card for the product less original shipping fees. You will receive an email notification when the store credit has been issued.
We are always here to help. If you have questions about our policies or the garment, please contact us on live chat or through email email@example.com