Retail Customers Only
You have 30 days from the date your garment was delivered to request a return or exchange. Exchanges are only accepted for the same garment in a different size and/or color. Only 1 exchange or return allowed per order. All Clearance garments are not eligible for return or exchange.
*We suggest wearing rubber gloves when putting on your garments. This will help avoid accidental tears, snags, runs, or holes. Human error is not considered a manufacturer's defect and will not qualify for a refund or for store credit.
Unworn garments may be returned or exchanged.
Worn garments may be returned or exchanged if they have NOT been laundered in perfumed detergent, altered, or damaged. This includes runs, tears, holes and/or rips due to human error and writing on tag.
How To Return Your Garment
1. Contact orders@solideaus.com or 888-841-8834 for an RMA (Return Merchandise Authorization) number.
2. To be accepted by the warehouse, all returns must have the RMA number clearly visible on the outside of the package. Packages without an RMA number may be returned to the sender.
3. Returns must be shipped back to us within 15 days of the issue date of the RMA number.
4. Customer is responsible for the return label and all shipping costs. No restocking fee.
Refund Process: Once we receive your return, please allow up to 5 business days for processing. An email confirmation will be sent upon completion of the return process. For all accepted returns, customer care will issue a refund for the full purchase price, minus shipping, back to the original form of payment. Solidea U.S. is not responsible for any shipping costs.
How To Exchange Your Garment - 1 Exchange per Order
1. Contact orders@solideaus.com or 888-841-8834 for an RMA (Return Merchandise Authorization) number.
2. To be accepted by the warehouse, all exchanges must have the RMA (Return Merchandise Authorization) number clearly visible on the outside of the package. Packages without an RMA number may be returned to the sender.
3. Exchanges must be shipped back to us within 15 days of the issue date of the RMA.
4. Customer is responsible for the return label and all shipping costs. No restocking fee.
Exchange Process: Once we receive your exchange, please allow up to 5 business days for processing. An email confirmation will be sent upon completion of the exchange process. For all accepted exchanges, customer care will send out the new garment(s) once the old garment(s) have been received at no additional shipping cost.
SEND ALL RETURNS AND EXCHANGES
Solidea U.S.
383 Fern Street
West Hartford, CT 06119
Imagine That Inc. dba Solidea U.S.
This return/exchange policy is subject to change without notice.
