30-Day Window: You have 30 days from delivery to request a return or exchange.
Exchanges: One exchange per order. Same garment only—different size and/or color.
Final Sale: Clearance items are not eligible for return or exchange.
Garment Condition:
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Unworn garments may be returned or exchanged.
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Worn garments must be undamaged, unaltered, and not laundered with perfumed detergent.
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Damage from human error (tears, runs, holes, writing on tags) is not covered.
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Tip: Use rubber gloves when putting garments on to avoid damage.
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Return & Exchange Instructions
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Email orders@solideaus.com to request an RMA number.
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Clearly write the RMA on the outside of your package—items without it may be returned to sender.
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Ship your return within 15 days of receiving the RMA.
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Customer pays for return shipping. No restocking fees.
Refunds: Processed within 5 business days of receipt. Refund issued to original payment method, minus shipping.
Exchanges: Once we receive your item, we’ll send your new garment with free outbound shipping.
SEND ALL RETURNS AND EXCHANGES
Solidea U.S.
383 Fern Street
West Hartford, CT 06119
Imagine That Inc. dba Solidea U.S.
This return/exchange policy is subject to change without notice.
