Return/Exchange Information
All returns and exchanges require an RMA (Return Merchandise Authorization). To request authorization, please send an email to orders@solideaus.com or call customer care (888) 841-8834.
We suggest you wear rubber gloves when putting on your garments. This will help avoid accidental tears, snags, runs or holes. Cutting the tags on any garment will also disqualify a return. Human error is not considered a manufacturer's defect and will not qualify for a refund or store credit.
Unopened Garments
Garments that are still in their original, unopened packaging can be returned or exchanged within 30 days of purchase.
For all accepted returns, customer care will issue a refund for the full purchase price, minus shipping, back to the original form of payment. Solidea U.S. is not responsible for any shipping costs.
For all accepted exchanges, customer care will send out the new garment(s) once the old garment(s) have been received at no additional shipping cost.
Please allow 7 to 10 business days for processing. An email confirmation will be sent upon completion of the return or exchange process.
Opened Garments
Garments that have been opened and/or worn can be returned or exchanged within 30 days of purchase. Returns and exchanges will not be accepted if the garment has been laundered, altered or damaged. This includes runs, tears, holes and/or rips.
For all accepted returns, customer care will issue store credit via an eGift Card for the full purchase price, minus the shipping fees. Solidea U.S. is not responsible for shipping costs.
For all accepted exchanges, customer care will send out the new garment(s) once the old garment(s) have been received at no additional shipping cost.
First Time Customer *
Garments that have been opened and/or worn can be returned or exchanged within 30 days of purchase. Returns and exchanges will not be accepted if the garment has been altered or damaged. This includes runs, tears, holes and/or rips.
For all accepted returns, customer care will issue a refund for the full purchase price, minus shipping, back to the original form of payment. Solidea U.S. is not responsible for any shipping costs.
For all accepted exchanges, customer care will send out the new garment(s) once the old garment(s) have been received at no additional shipping cost.
* Does not apply to wholesale accounts.
How To Return/Exchange Your Garment
- To be accepted by the warehouse, all returns and exchanges must have the RMA (Return Merchandise Authorization) number clearly visible on the outside of the package. Packages without an RMA number will be refused and returned to sender.
- Send package to: Solidea U.S. 383 Fern Street, West Hartford, CT 06119.
- All returns and exchanges must be received by the warehouse within 15 days of the issue date of the RMA.
Please allow 7 to 10 business days for processing. An email confirmation will be sent upon completion of the return or exchange process.