These terms apply to retail purchases from Solidea U.S.
Return eligibility
Request a return or exchange within 30 days of delivery.
You may try on your garment for a reasonable period—up to a few hours indoors—to assess fit and comfort. Returned garments must be clean, undamaged, unaltered, and free of odors, fragrances, and signs of extended wear.
Garments may be washed before returning, but only with fragrance-free detergent. They must be returned fragrance-free.
Original tags must remain attached and unaltered, with no cutting or writing. Garments with tears, runs, or holes are not eligible. We recommend using rubber donning gloves when putting on compression garments to help prevent damage.
How to request a return
Email orders@solideaus.com for a Return Merchandise Authorization (RMA) before sending anything back.
Write the RMA clearly on the outside of the package and ship your return within 15 days of receiving it. Packages returned without an RMA may be returned to sender.
Send authorized returns to:
Solidea U.S.
383 Fern Street
West Hartford, CT 06119
Refunds
Eligible refunds are processed within five business days after we receive your return, following inspection, and issued to the original payment method.
The original outbound shipping charge is nonrefundable. Customers pay return shipping. There is no restocking fee.
Exchanges
We offer one exchange per order for the same garment in a different size and/or color, subject to availability.
Customers pay to return the original garment. Once we receive and approve the return, we ship the replacement garment at no additional shipping charge.
Special-order garments
Special-order garments may be returned under the same eligibility requirements and time limits above. Exchanges are not available for special orders.
Clearance items
All clearance purchases are final sale and are not eligible for returns or exchanges.