Gift Card
Gift cards are delivered by email and contain instructions to redeem them at checkout.
If you have any questions, please email orders@solideus.com
Garment Care
For best results, hand wash your garment using a mild detergent. Gently squeeze out excess water (do not wring) and lay flat to dry.
Your garment can be machine washed in a lingerie bag with warm water on the delicate cycle and dried at a low temperature setting.
Do not use bleach, fabric softener or other laundry additives.
All returns require an RMA (Return Merchandise Authorization). To request authorization, please send an email to orders@solideaus.com or call customer care (888) 841-8834.
Unopened Garments
Garments that are still in their original, unopened packaging can be returned within 30 days of purchase. For all accepted returns, customer care will issue a refund for the full purchase price, minus shipping, back to the original form of payment. Solidea U.S. is not responsible for any shipping costs.
Please allow 7 to 10 business days for processing. An email confirmation will be sent upon completion of the return process.
Opened Garments
Garments that have been opened and/or worn can be returned within 30 days of purchase. Returns will not be accepted if the garment has been altered or damaged. This includes runs, tears, holes and/or rips. For all accepted returns, customer care will issue store credit via an eGift Card for the full purchase price, minus the shipping fees. Solidea U.S. is not responsible for shipping costs.
Please allow 7 to 10 business days for processing. An email confirmation will be sent upon completion of the return process.
First Time Purchase
Garments that have been opened and/or worn can be returned within 30 days of purchase. Returns will not be accepted if the garment has been altered or damaged. This includes runs, tears, holes and/or rips. For all accepted returns, customer care will issue a refund for the full purchase price, minus shipping, back to the original form of payment. Solidea U.S. is not responsible for any shipping costs.
Please allow 7 to 10 business days for processing. An email confirmation will be sent upon completion of the return process.
* We suggest you wear rubber gloves when putting on your garments. This will help avoid accidental tears, snags, runs or holes. Human error is not considered a manufacturer's defect and will not qualify for a refund or store credit.
How To Return Your Garment
- To be accepted by the warehouse, all returns must have the RMA (Return Merchandise Authorization) number clearly visible on the outside of the package. Packages without an RMA number will be refused and returned to sender.
- Send package to: Solidea U.S. 1590 E Lincoln Hwy. Suite A, DeKalb, IL 60115.
- All returns must be received by the warehouse within 15 days of the issue date of the RMA.
- * Solidea U.S. return policy is subject to change without notice.